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We want you to be completely happy with your Tiely order.

Returns

If you’re not satisfied, you can return your item within 30 days of receipt, provided it is unused and in its original packaging. Simply contact us at contact@tiely.co.uk and we’ll guide you through the process.

Refunds

Once we receive and inspect your return, we’ll process your refund within 5–7 working days back to your original payment method.

Damaged or incorrect items

If your order arrives damaged or isn’t what you ordered, please contact us within 48 hours with a photo and we’ll make it right immediately.

Your statutory rights as a UK consumer are not affected by this policy.